...clearly define their practice Vision and Mission Statement. Whenever a question arises they can determine if a given action will bring them closer or further from their Vision and Mission.
set up daily accountability measures to assure consistent high quality care and experiences. Explain the patient scheduling actions which create value for the patient.
how the Pereto Principle (80/20 principle) translates to their office and how to lead their team in focusing on the top 20% of activities.