Owner and Founder Cary Pediatric Dentistry University of Louisville School of Dentistry and University of North Carolina at Chapel Hill Cary, North Carolina
How often are we challenged on a daily basis by parents who question our recommendations or challenge our team members when the doctor isn't in the room? We are charged with being able to provide clear, concise and evidence based answers to parents who just don't seem to trust us or our team members. We have to support our team as well as our patients and parents. This presentation encompasses all of the above in a fun and entertaining way of building confidence not only with the doctor but also the team.
Learning Objectives:
To help each other develop evidence- based answers to parent's common questions that teams can take back with them after the Annual Session and implement immediately.
Improve consistent messaging and TEAM dynamics in practice; ideally the team is communicating the same information. Parents have to perceive both the admin team and clinical team together as ONE.
Demonstrate trust building statements as well as appropriate empathy and concern in our answers that build relationships between families and your practice.